Shipping Policy

Last updated: September 5, 2026

Peaulon ships every order from our Diamond, Ohio facility to addresses across the continental United States. This page explains exactly when your order leaves us, how long it takes to arrive, and what happens if something goes wrong on the way.

Delivery Timeline at a Glance

StageTimeframe
Order cut-off time2:00 PM Eastern Time, Monday to Friday
Order processing1 business day
Transit time3 to 4 business days
Total estimated delivery3 to 5 business days
Shipping costFree standard shipping on all orders

Order Cut-Off Time

Orders placed before 2:00 PM Eastern Time on a business day begin processing the same day. Orders placed after 2:00 PM, on a weekend, or on a US federal holiday enter the queue on the next business day.

Business days are Monday through Friday, excluding New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. Saturdays, Sundays and holidays are not counted as processing or transit days.

Processing Time

Processing takes 1 business day. During this time we verify your payment and billing address, pull your unit from stock, check that the carton is factory-sealed and undamaged, confirm the model and serial number match your order, and hand the shipment to the carrier with a tracking number.

Ride-on mowers and storage sheds are palletized and strapped before dispatch, which is included in the same one business day window.

Transit Time

Standard transit is 3 to 4 business days once the shipment leaves our facility. Walk-behind mowers and pressure washers move by ground parcel carrier. Ride-on mowers and storage sheds move by LTL freight carrier, which is covered in detail on our Freight Shipping Policy page.

Transit estimates are business days and do not include the processing day. Remote ZIP codes, severe weather, and carrier network delays during peak season can add a day or two beyond the estimate.

Shipping Cost

Standard shipping is free on every order, with no minimum spend and no oversize or heavy-item surcharge. The price you see on the product page is the price you pay at checkout, plus applicable sales tax. Liftgate service on freight deliveries is also included at no extra cost.

Where We Ship

  • We ship to all residential and commercial addresses in the 48 contiguous United States.
  • We do not currently ship to Alaska, Hawaii, Puerto Rico, US territories, or international destinations.
  • We cannot ship to PO Boxes, APO, FPO or DPO addresses. Outdoor power equipment and sheds require a physical street address where a carrier vehicle can reach the property.

Tracking Your Order

You will receive two emails from us: an order confirmation immediately after checkout, and a shipping confirmation with your tracking number once the carrier scans the shipment. Tracking can take up to 24 hours to show its first movement.

If your tracking has not updated for 3 or more business days, email info@peaulon.com with your order number and we will open a trace with the carrier on your behalf.

Address Changes

Email or chat with us within 12 hours of placing your order to change a delivery address. Once a label or bill of lading has been generated we cannot redirect the shipment, and a carrier-initiated address correction may incur a fee that is charged to the customer.

Please double-check your street address, unit number and ZIP code at checkout. Shipments returned to us as undeliverable because of an incorrect or incomplete address are refunded minus the actual outbound and return freight costs.

Split Shipments

If you order a ride-on mower together with a smaller item such as a pressure washer, the two may travel separately and arrive on different days. Each shipment gets its own tracking number, and you are not charged extra for the split.

Delivery Issues

  • Package marked delivered but not received: check with neighbours and around side or rear entrances, then contact us within 48 hours so we can file a carrier investigation.
  • Lost in transit: if the carrier confirms a shipment is lost, we send a replacement at no cost or issue a full refund, whichever you prefer.
  • Damaged on arrival: follow the steps in our Refund & Return Policy. For freight deliveries, damage must be written on the delivery receipt before you sign.

Related Pages

Freight Shipping Policy · Refund & Return Policy · Assembly & Installation Policy · Warranty & Replacement

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