Billing Policy

Last updated: September 5, 2026

This page explains how Peaulon charges you, when the charge lands, what appears on your statement, and how taxes and refunds are handled. It applies to every order placed on peaulon.com.

Accepted Payment Methods

  • Visa, Mastercard, American Express and Discover credit and debit cards
  • PayPal
  • Apple Pay and Google Pay on supported devices

We do not accept cheques, money orders, wire transfers, cash on delivery, cryptocurrency or gift cards. Purchase orders and net terms are available to qualified businesses through Business Inquiries.

Currency

All prices, taxes and refunds are shown and processed in US dollars (USD). If your card is issued outside the United States your bank converts the amount at its own rate and may add a foreign transaction fee. Peaulon does not set or receive any part of that fee.

When You Are Charged

  1. At checkout: your card issuer places an authorization hold for the order total. This is not a charge, and the funds are reserved rather than taken.
  2. At dispatch: we capture the payment when your order leaves our facility, normally within 1 business day.
  3. If we cannot fulfil the order: we release the authorization and nothing is captured. Holds usually clear within 3 to 5 business days depending on your bank.

You are charged once per order. Split shipments are never billed separately.

What Appears on Your Statement

Card statements show PEAULON or PEAULON.COM. PayPal statements show Peaulon as the merchant. If you see a charge you do not recognise, contact us before filing a dispute with your bank. We can identify an order from a partial card number, an email address or a delivery address, and most unrecognised charges turn out to be an order placed by another member of the household.

Sales Tax

Sales tax is calculated at checkout based on your delivery address and current state and local rates, and is shown as a separate line before you confirm the order. We collect and remit tax in states where Peaulon has a tax obligation, including Ohio. Orders shipping to states where we have no obligation are not charged tax, and where a state requires the buyer to self-report use tax, that responsibility rests with the buyer.

Tax-exempt organisations should email a valid exemption certificate to info@peaulon.com before ordering. We cannot apply an exemption retroactively once an order has been placed, but we can refund the tax on receipt of a valid certificate within 30 days of purchase.

No Hidden Charges

The total shown at checkout is the total you pay. There is no shipping charge, no liftgate charge, no oversize or heavy-item surcharge, no handling fee, no card surcharge and no subscription of any kind. The only additional amounts that can ever arise are set out in writing in the Refund & Return Policy and the Freight Shipping Policy: the 15% restocking fee and return shipping on a customer-initiated return, and carrier redelivery or storage fees caused by a missed freight appointment.

Declined and Failed Payments

Orders are held for 24 hours when a payment fails, then cancelled automatically. Common causes are a billing address that does not match the card record, an expired card, insufficient funds, or a fraud filter triggered by a first high-value online purchase. Your bank does not tell us the reason, so if a card keeps declining, call the number on the back of the card or use a different payment method.

Order Verification

Some orders are held briefly for verification, usually when the billing and shipping addresses differ, the order value is high, or the delivery address is new to the account. We contact you by email or phone and release the order as soon as it is confirmed, normally within a few hours. This protects cardholders and is not a reflection on you.

Refunds and Credits

Refunds always go back to the original payment method. We cannot refund to a different card, to a bank account or as store credit. Sales tax is refunded in full on every approved refund. Timing, fees and deductions are set out in the Refund & Return Policy.

Pricing Errors

If a product is listed at an obviously incorrect price because of a data or human error, we contact you before shipping and offer either the corrected price or a full cancellation with no charge. We never charge a higher price than the one you confirmed at checkout without your agreement.

Payment Security

Peaulon never sees or stores your full card number. Payments are processed by PCI DSS Level 1 compliant providers over an encrypted TLS connection, and card data goes directly from your browser to the processor. Our own records hold only the last four digits, the card brand and the authorization result. Security concerns can be reported through Report a Security Issue.

Related Pages

Billing Terms & Conditions · Refund & Return Policy · Terms of Service

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