Peaulon is based in Diamond, Ohio, and every message is answered by a person on our team. Live chat runs 24 hours a day, seven days a week. Email and phone are covered Monday to Friday, 9:00 AM to 5:00 PM Eastern Time.

How to Reach Us

Channel Details Availability Typical response
Live chat Chat window on peaulon.com 24/7 Under 5 minutes
Email info@peaulon.com Always open Within 1 business day
Phone +1 (330) 309-3528 Mon to Fri, 9:00 AM to 5:00 PM ET Immediate, or a callback the same day

What to Include

These details let us solve most issues on the first reply instead of the third:

  • Order questions: your order number and the email address used at checkout.
  • Delivery questions: your order number and the tracking number from your shipping confirmation.
  • Damage claims: photos of the item, the carton or pallet from all sides, and the shipping label. For freight, a photo of the annotated delivery receipt.
  • Warranty and fault claims: the serial number from the unit’s data plate and a short video showing the problem.
  • Assembly questions: the model name and a photo of the step you are stuck on.
  • Parts requests: the model, the serial number and the part number from the manual’s parts diagram if you have it.

Where to Go for Common Requests

  • Track an order: use the tracking link in your shipping confirmation email, or send us your order number.
  • Cancel an order: chat or email as fast as you can. Cancellations before dispatch are free, as set out in the Refund & Return Policy.
  • Start a return: email us with your order number and reason, and we reply with an RMA number and the exact net refund figure within 1 business day.
  • File a warranty claim: see Warranty & Replacement.
  • Bulk orders, net terms, press and partnerships: see Business Inquiries.
  • Report a vulnerability or a phishing email: see Report a Security Issue.

Before You Buy

We would rather spend ten minutes helping you pick the right machine than process a return later. If you are unsure whether a mower suits your lot size, whether a pressure washer has enough pressure for your driveway, whether a shed will fit your yard or clear your local setback rules, or whether a 53-foot truck can reach your street, ask us first. Send a photo of your access if you are not sure about freight delivery.

Visiting Us

Our address is a fulfilment and business location, not a retail showroom, so there is no walk-in counter and no local pickup. If you need to reach us in writing, post to:

Peaulon
1688 N Pricetown Rd
Diamond, OH 44412
United States

View on Google Maps

Do not send a return to this address without an RMA number. Unmarked returns cannot be matched to an order and may be refused at our dock. Email us first and we will send the correct return address for your item.

Holiday Hours

Phone and email support are closed on New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. Live chat stays open on holidays, and orders placed on those days begin processing the next business day.

Contact Details