Billing Terms & Conditions

Last updated: September 5, 2026

These terms govern the financial side of your transaction with Peaulon. By placing an order on peaulon.com you agree to them. They sit alongside our Billing Policy, which describes how billing works in practice, and our Terms of Service.

1. Authority to Charge

When you submit an order you confirm that you are at least 18 years old, that you are the authorized holder of the payment method used, and that the billing information you provide is accurate and current. You authorize Peaulon and its payment processors to charge the full order total, including applicable sales tax, to that payment method.

2. Order Acceptance

Your order is an offer to buy. A confirmation email acknowledges receipt of that offer but does not accept it. The contract is formed when we dispatch the goods and capture payment. Until dispatch, Peaulon may decline or cancel an order in whole or in part for reasons including stock unavailability, a pricing or listing error, a failed address or payment verification, a suspected fraudulent transaction, a quantity inconsistent with household use, or a delivery address we cannot serve. Where an order is declined, no charge is captured and any authorization hold is released.

3. Prices and Changes

Prices are in US dollars and exclude sales tax, which is added at checkout. Prices, promotions and product availability may change without notice, but the price confirmed at checkout is the price that applies to your order. Promotional codes cannot be applied after an order has been placed and cannot be combined unless expressly stated.

4. Authorization Holds

An authorization hold placed at checkout is not a charge. If an order is cancelled or declined, Peaulon releases the hold immediately, but the time taken for the funds to become available again is controlled entirely by your bank and is normally 3 to 5 business days. Peaulon has no ability to accelerate that release.

5. Backorders and Partial Fulfilment

If an item becomes unavailable after your order is placed, we contact you within 1 business day with the option to wait for restock, substitute an equivalent model, or cancel that line for a full refund. We do not capture payment for an item we cannot ship, and we do not hold your money against an open-ended backorder.

6. Duplicate Charges

If a network error causes a duplicate authorization, contact us with both statement entries and we will void the duplicate immediately. Voided authorizations disappear from your statement within a few business days without any refund being needed.

7. Chargebacks and Disputes

Please contact us before filing a chargeback. Most disputes are a delivery question, a returns question or an unrecognised statement descriptor, and we can resolve them in a single conversation, usually faster than a bank dispute takes to open.

Where a chargeback is filed, Peaulon will respond with the full transaction record, including the order, the authorization, carrier tracking, proof of delivery, signed delivery receipts on freight shipments and the complete support correspondence. A chargeback filed on an order that was delivered and not returned under the Refund & Return Policy is contested. Accounts with a fraudulent chargeback may be restricted from placing future orders, and unresolved balances may be referred to collections.

8. Fraud Screening

All orders pass through automated fraud screening. Peaulon may request additional verification, such as confirmation of the billing address or a call back on the number registered with the card, before releasing an order. Peaulon may cancel and refund any order that fails verification, and is not liable for any loss arising from that cancellation.

9. Taxes

You are responsible for any tax properly due on your purchase. Where Peaulon is required to collect sales or use tax, it is calculated at checkout and remitted to the relevant authority. Where Peaulon is not required to collect, any self-reporting obligation rests with you.

10. Refund Terms

Refunds are issued only to the original payment method and only after the conditions in the Refund & Return Policy are met, including the 15% restocking fee and return shipping deduction on customer-initiated returns. If the original payment method is closed, we work with the processor to route the refund through the card network to your issuing bank, which may add processing time.

11. Failure to Pay

If a payment is reversed, charged back or otherwise fails after goods have shipped, the goods remain the property of Peaulon until payment clears. We may request return of the goods at your expense or recover the outstanding amount by lawful means, including collection.

12. Errors on Your Statement

Report any suspected billing error within 60 days of the statement date. We investigate and respond within 5 business days, and correct any confirmed error immediately.

13. Governing Law

These billing terms are governed by the laws of the State of Ohio, without regard to conflict of law principles. Nothing here limits your rights under applicable federal or state consumer protection law.

14. Changes to These Terms

Peaulon may update these terms at any time by posting a revised version on this page with a new effective date. The version in force when your order was placed governs that order.

Related Pages

Billing Policy · Terms of Service · Privacy Policy

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