Refund & Return Policy

Last updated: September 5, 2026

Peaulon accepts returns and issues refunds. This page gives you the exact window, the exact costs you pay, and the exact procedure for damaged, defective and incorrect items, so there are no surprises after you file a request.

Policy Summary

ItemOur policy
Returns acceptedYes
Refunds acceptedYes, to the original payment method
Return window30 days from the delivery date
Return shipping costPaid by the customer, deducted from the refund
Restocking fee15% of the item price, paid by the customer
Order cancellationAccepted free of charge before dispatch
Refund processing3 to 5 business days after the return is inspected
Damaged, defective or wrong itemFree return, no restocking fee, no shipping cost to you

Return Window

You have 30 calendar days from the date your order is delivered to request a return. Requests submitted after day 30 cannot be accepted. The date on the carrier’s delivery confirmation is the date we use.

To qualify, the item must be unused, in resalable condition, in its original packaging with all manuals, hardware, keys, nozzles and accessories, and completely free of fuel and oil.

Return Shipping Costs

Return shipping is paid by the customer. Outbound shipping to you is free, but if you return an item for any reason other than our error, the actual cost of shipping it back is deducted from your refund.

  • Walk-behind mowers and pressure washers: we email you a prepaid label and deduct the actual carrier cost from the refund, typically $45 to $95 depending on weight and distance.
  • Ride-on mowers and storage sheds: we arrange an LTL freight pickup and deduct the actual freight cost from the refund, typically $180 to $450 depending on weight, distance and access.
  • The exact figure is confirmed in writing before you ship anything back, so you always know what your net refund will be.
  • You may also use your own carrier. If you do, keep the tracking number, insure the shipment for the full value, and understand that we cannot refund an item that never reaches us.

Restocking Fee

A 15% restocking fee applies to all non-defective returns and is paid by the customer. It is calculated on the item price before tax and is deducted from your refund. The fee covers inspection, testing, repackaging and the resale write-down on an opened outdoor power product.

Worked example: a $1,199 ride-on mower returned in perfect condition because you changed your mind. Restocking fee $179.85, return freight $260. Refund issued: $759.15, plus a full refund of any sales tax charged.

The restocking fee is waived entirely when the item arrived damaged, the item is defective, we shipped the wrong product, or you cancel before the order is dispatched.

Order Cancellation Policy

Order cancellations are accepted.

  • Before dispatch: cancel free of charge, with a 100% refund and no fees of any kind. Email or use live chat as soon as possible. Because we process orders in 1 business day, the practical window is roughly 12 hours after checkout.
  • After dispatch but before delivery: the order can no longer be stopped. Refuse the delivery or accept it and start a return. Either way it is treated as a standard return and the return shipping cost and 15% restocking fee apply.
  • Freight orders already scheduled: once a bill of lading is issued, cancellation is treated as a return and freight charges both ways plus the restocking fee are deducted.

Approved cancellations are refunded within 3 to 5 business days. If your card was only authorized and not yet captured, the hold is released by your bank and nothing is ever charged.

Damaged Shipment Procedure

If your order arrives damaged, we cover everything. You pay no return shipping and no restocking fee.

  1. Parcel deliveries: report the damage within 48 hours of delivery. Email info@peaulon.com with your order number and clear photos of the damaged item, the shipping carton from all sides, and the shipping label.
  2. Freight deliveries: note the damage on the delivery receipt before signing, or refuse the shipment. Then report it within 24 hours with photos, including the annotated receipt. Full detail is on the Freight Shipping Policy page.
  3. Concealed damage discovered while unpacking must be reported within 48 hours of delivery. Keep all packaging until the claim closes.
  4. We respond within 2 business days with your choice of a free replacement, a free replacement part where only one component is affected, or a full refund including tax.

Defective Product Procedure

A product that is faulty out of the box, or that fails under normal use inside the return window, is handled at no cost to you.

  1. Contact us with your order number, the serial number from the unit’s data plate, a description of the fault, and a short video showing the problem. A video of an engine failing to start or a pump losing pressure resolves a claim far faster than a written description.
  2. Our technician will run through a few checks with you first. Many reported faults turn out to be a fuel valve left closed, a safety interlock not engaged, a spark plug wire loose after transit, or a garden hose supplying too little water to a pressure washer pump.
  3. If the fault is confirmed, you choose a free replacement unit, a free warranty repair part shipped to you, or a full refund. We pay the return shipping and no restocking fee is charged.
  4. Dead on arrival: a unit that will not start or operate on first use, reported within 7 days of delivery, is replaced with a new unit as a priority, not repaired.

After the 30-day return window closes, faults are handled under the Warranty & Replacement policy, which runs for 12 months.

How to Start a Return

  1. Email info@peaulon.com or open live chat with your order number and the reason for the return.
  2. We reply within 1 business day with your RMA number, the return address, the exact return shipping cost and the exact restocking fee, so you can approve the net refund before shipping anything.
  3. Drain all fuel and oil, repack the item in its original packaging with all accessories, and write the RMA number clearly on the outside of the carton.
  4. Ship it back, or wait for the freight pickup we schedule for you.
  5. We inspect within 3 business days of arrival and issue your refund.

Returns sent without an RMA number cannot be matched to an order and may be refused at our dock.

Refund Processing Time

Refunds are issued to the original payment method within 3 to 5 business days of the returned item being received and inspected. Your bank or card issuer then needs a further 5 to 10 business days to post the credit to your statement. We refund sales tax in full on every approved return, and we email you a confirmation with the exact amount when the refund is released.

Items We Cannot Accept

  • Units that have been fueled and run, unless the return is for a defect. Fuel and oil residue makes a unit legally non-resalable as new.
  • Storage sheds that have been fully or partially assembled, anchored, drilled or cut.
  • Items missing original parts, hardware, manuals, keys or accessories.
  • Items damaged by incorrect assembly, misuse, modification or improper storage.
  • Requests made more than 30 days after delivery.
  • Products bought from any seller other than peaulon.com.

Exchanges

We do not process direct exchanges. Return the original item under this policy and place a new order for the model you want, so you are not waiting on two shipments moving in sequence.

Related Pages

Warranty & Replacement · Shipping Policy · Freight Shipping Policy · Billing Policy

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